Exchange & Returns Policy
Here are some answers to your questions about how to exchange your KOL Product
1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?
Yes, we are pleased to offer a return policy on an unopened KOL product. We find that we have remarkably low return rates and we are proud of the high quality eye lashes that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on eye lashes that have not been opened, worn or tampered with.
2. MAY I RETURN MY ORDER
We are more than happy to accommodate returns on hair extensions that have NOT been opened, worn or tampered with.
You may return your KOL product (s) ONLY if they have been unopened and not taken out of the packaging. KOL products are packaged with a special golden security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.
3. WHY ARE KOL PRODUCTS NON-RETURNABLE IF OPENED?
Eye lashes are a hygienic product. We take matters of hygiene and public safety seriously and DOES NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; other eye lash suppliers do not allow returns of opened items for the same reasons.
4. HOW DO I MAKE A RETURN
You must contact us first at (email@example.com) within 30 days from the receipt of merchandise.
We will then issue you a Return Merchandise Authorization (RMA). All KOL products must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address, where the exchanged item will be inspected to see if you qualify for a return. Opened merchandise will NOT be refunded.
5. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as KOL will not be held responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
6. WHEN WILL I RECEIVE MY REFUND?
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned KOL product (s) were not opened and taken out of the cardboard backing which is protected by a golden security seal.
7. WHAT IS THE RETURN PERIOD?
Kingdomoflashes.com can only accept refunds, returns & exchanges for items purchased from kingdomoflashes.com and can only be made within 30 days from the date of receipt of goods.
8. MAY I EXCHANGE A KOL PRODUCT WITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your return as our return address is different from the address we ship our eye lashes from. Also, the RMA facilitates tracking of your returned product and expedites your exchange.
Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
9. HOW MAY I CONTACT YOU?
You may contact us by e-mail at firstname.lastname@example.org and we will reply to you within 24 hours.